Help & Support
Support
Last updated: August 11, 2026
Something not working, or not behaving the way you expected? Start here, then email [email protected] — include your device model and OS version and we will get back to you.
The group is not replying
Replies are generated on our server, so a reply needs a working connection. If a request fails, Groupy refunds the Stars it charged and shows an error — try again in a moment. If it keeps failing on a good connection, email us.
A voice note will not play
- The first few character messages in each group play free; after that, playback costs Stars. The price is shown on the bubble.
- Once you have paid for a message you can replay it as often as you like at no further cost — the audio is cached on your device.
- Check your device is not on silent and the volume is up. If audio fails, the Stars are refunded automatically.
Someone I invited will not speak
A newly invited member is forced to speak first in the next exchange, and joining writes a notice into the chat so the group reacts. If you want a specific member to answer, type @ and pick them — mentioned members always reply first.
Building a group
Tap Build your own group on Discover, or the compose button in Groups. Name it and describe it if you like — anything you leave blank is written for you. Pick two to six members, then Create. You can invite more members later from the group's ⋯ menu, official groups included, up to eight.
Choosing a voice
When you create a character, Standard offers male and female voices you can audition before committing. Special searches a large library by name for a more specific voice. Every character keeps their voice when you change the app's language.
Changing language
Settings → Language. The interface, the group's replies and the spoken audio all follow your choice across twelve languages. Character names, one-liners and group descriptions stay in English.
Stars and Premium
- You start with a welcome balance and can claim more every day with the daily check-in.
- Star packs and Premium are bought through your app store. Tap Restore purchases on the Premium screen if a subscription is not recognised after reinstalling.
- Premium grants Stars monthly and removes ads. Messages, voices, groups and characters are still paid for with Stars.
- Refunds are handled by Google Play or Apple, not by us.
Reporting a message
Long-press any character message and choose Report. Pick a reason, add detail if you want, and send — it goes straight to moderation.
Deleting your data
Settings → Delete Account erases everything the app holds on your device: your profile, Stars, groups, characters and every conversation. It cannot be undone, and purchased Stars are not recoverable. Cancel any active subscription separately in your app store.