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I CAN'T SAVE THE FILES TO MY PHONE!!!!!!!!!! FIX IT!!!!!
Dropbox: Secure Cloud Storage
Google Play
Productivity
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50 Global Reviews
About Dropbox: Secure Cloud Storage
Dropbox: Secure Cloud Storage is published by Dropbox, Inc. on Google Play in Productivity. This page brings together collected public reviews so you can compare customer feedback and developer responses.
Store description (excerpt)
Dropbox allows you to backup your most essential files to the cloud, where you may access them at any time and from any location! Over 700 million registered users and 600,000 teams rely on it. Simple to use, trustworthy, private, and secure! Features: โข Automatically upload photos and pictures from your camera roll to cloud photo storage for easy photo sharing ready to send anywhere. โข Access any file in your accountโeven offlineโand preview over 175 different file types with no special softwa
Review coverage and how to use this page
Currently, 50 reviews have been collected across 1 storefront regions. The collected reviews average 3.1/5, and 22 include a developer response.
Filter by rating, storefront region and reply status, sort by date, or search for a specific issue. Caitty independently aggregates public feedback and is not affiliated with Apple, Google or the app developer; reviews are not independently verified. Public feeds may include only recent or partial reviews. Regions identify the storefront queried, not necessarily the reviewerโs location.
Rating Breakdown & Quick Filter
5 โ
22 (44%)
4 โ
3 (6%)
3 โ
3 (6%)
2 โ
3 (6%)
1 โ
19 (38%)
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There is now a large "search for anything" text input floating in front of my folders, which is distracting. If I wanted a OneDrive clone, I'd have purchased OneDrive.
Developer Response
Oct 2, 2026
Hi Derek, thanks for writing in, and we're sorry to read about this.
We'd like our team to have a closer look at it, so if you wish to proceed, please reach out to our team: https://help.dropbox.com/account-settings/social-media-support, and they'd be happy to go from there.
Cheers!
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zoom in video doesn't working.. need to be fixed because I don't see in my phone good video
Developer Response
Oct 2, 2026
Hi Ridvan, go ahead with these tips: https://help.dropbox.com/installs/android-app-fixes. If that doesn't help, please post on our online Community: community.dropbox.com, or contact our team on social media https://help.dropbox.com/account-settings/social-media-support, so we can gather more information. Thanks!
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Been using it since 2006. Alas I can't even log in now via the app. Shifting my files to Google drive.
Developer Response
Oct 2, 2026
Hi there, sorry to hear that. If you havenโt already, please uninstall our app, restart your device, and install it again from the Play store. If you still experience the issue, please post on our community https://community.dropbox.com/, or contact our team on X at @DropboxSupport or Facebook at facebook.com/Dropbox, and weโll take a look. Thanks!
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deleted all my files. aholes.
Developer Response
Oct 2, 2026
Hi there, thanks for reviewing our app! You can restore recently deleted files via your Deleted Files page at https://help.dropbox.com/files-folders/restore-delete/delete-files. For further assistance, please reach out to our teams on X at @DropboxSupport or on our Official Online Community https://community.dropbox.com. Cheers!
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good luck trying to unsubscribe
Developer Response
Oct 1, 2026
Hi there, we're sorry to hear that. Use these steps if you subscribed from your phone: https://help.dropbox.com/plans/cancel-mobile. For assistance, contact our team on social media https://help.dropbox.com/account-settings/social-media-support, or post on our online Community community.dropbox.com. Thanks!
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trash now
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I love this Dropbox I can always count on the syncing and the sent files to open
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I have lost all of my saved information on my Drop Box account that I had for years. I would not trust this company with your saved documents or pictures. There is no feature to recover your lost information that I could find.
Developer Response
Oct 1, 2026
Hi Adrian, please see if you can restore using these steps: https://help.dropbox.com/delete-restore/missing-reappearing-corrupted-files. For help, get in touch on social media https://help.dropbox.com/account-settings/social-media-support, or the online Community community.dropbox.com.
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This app has not changed in 10 years. You still can't go up a folder after you do a search.
Developer Response
Oct 1, 2026
Hey there, we encourage you to reach out to our teams on social media where you can provide some additional details, and allow us to check on this with you: https://help.dropbox.com/account-settings/social-media-support Thanks!
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sending me round in circles
Developer Response
Oct 1, 2026
Hey there, we encourage you to reach out to our teams on X at @DropboxSupport or on our Official Online Community https://community.dropbox.com where you can provide some additional details about any issues youโre experiencing, and we can take a look. Thanks!
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it won't launch on S25 Ultra it's not been working for ages
Developer Response
Oct 1, 2026
Hi, thanks for reviewing our app! You will find the requirements needed to run the Dropbox mobile app here: https://help.dropbox.com/installs/system-requirements#android For further assistance, please reach out to our teams on X at @DropboxSupport or on our Official Online Community https://community.dropbox.com. Cheers!
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why are they trying to monetize the ability to EDIT A BASIC TEXT FILE? why is edit a special mode in Dropbox when every basic app can edit text as soon as you open a file? just shameful
Developer Response
Oct 1, 2026
Hey there, we encourage you to reach out to our teams on X at @DropboxSupport or on our Official Online Community https://community.dropbox.com where you can provide some additional details, and allow us to check on this with you. Thanks!
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I'd like it a whole lot more if it didn't aggressively try to shove paying for its subscription service down my throat at every unnecessary opportunity.
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Best storage, period. Access folders, files, compressed installation files, anything. it's a digital USB stick - just more secure!
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It's a decent app, does the job while not at the desktop
Developer Response
Jun 29, 2022
Hey there, weโre sorry to hear that youโre experiencing an issue with our app.
We would like to get some additional information about this, and help in any way we can. Please reach out to our teams on Twitter at @DropboxSupport or on our Official Online Community https://www.dropboxforum.com/ so we can have a look with you.
Thanks!
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Nice web ๐ผ
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ok
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i use dropbox daily. for me it is valuable.
Developer Response
Sep 30, 2026
Hi there, thanks for the kind words.
We're delighted to read that Dropbox has been a valuable tool for you, and we're honored to be your go-to!
We do appreciate the support ๐๏ธ
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Account recovery becomes a dead end when you lose your 2FA phone/number. Dropbox may be secure, but its account recovery process can become completely useless when you lose access to the phone number used for 2FA and that number can no longer be recovered. In my case, I know my account and password, but I can no longer receive the 2FA code. I contacted Dropbox Support expecting some form of account ownership verification, but it was a dead end.
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cheaper too buy a decent 2tb drive..no thanks
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got to give this a one-star all my content and everything that it says to me is always in a different language
Developer Response
Sep 30, 2026
Hi there, sorry to hear that. To change the language on your account, please follow these steps: https://help.dropbox.com/account-settings/supported-languages. For assistance, please post on our community https://community.dropbox.com/, or contact our team on X at @DropboxSupport or Facebook at facebook.com/Dropbox. Thanks!
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weri god
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Dropbox makes storing and sharing files effortless, dependable, and seamless, giving you secure access to everything you need, whenever and wherever you need it.