Support & Help

We're here to help you with any question about the app.

Frequently asked questions

What is Everen?

Everen is an interactive storytelling app with 100 curated, AI-generated fictional adult characters. Choose a character and continue a general-audience story through text, spoken replies, or live voice dialogue. Character identities, portraits, voices, and responses are fictional; Everen does not connect users with other people or provide human communication services.

How is iOS content kept appropriate?

The iOS release permanently limits both its character library and generated dialogue to general-audience material. Server-side input and output checks apply to text replies, streaming output, and live voice dialogue before content reaches the app. There is no iOS setting or remote switch that broadens the catalog or response policy. The Android release is maintained independently and does not alter the iOS configuration.

How do Stars work?

Stars are the in-app currency used for actions such as sending messages, voice replies, and live calls. You can earn Stars for free by watching optional rewarded ads, or buy Star packs in the app. New users receive a free welcome grant of Stars.

How do I restore a purchase?

Open the app, go to the Stars or Profile screen, and tap Restore Purchases. Make sure you are signed in with the same Apple ID you used for the original purchase. If a purchase is still missing, email us the approximate date and we'll help.

How do I manage or cancel my Premium subscription?

Subscriptions are billed through your Apple ID and can be managed at any time:

• Open the iPhone/iPad Settings app.
• Tap your name at the top, then Subscriptions.
• Select Everen and choose to cancel or change your plan.

Canceling stops future renewals; you keep access until the end of the current billing period. Subscriptions auto-renew unless turned off at least 24 hours before the end of the period.

Can I get a refund?

All purchases are handled by Apple. To request a refund, visit reportaproblem.apple.com and sign in with your Apple ID. If you need help, contact us and we'll do our best to assist.

Where are my profile and conversations stored?

Your profile choices, character selections, conversation history, and preferences are stored locally on your device. To create a reply, the app sends the current message and the context needed for that reply to the generation service. Everen does not operate a public user-created character catalog on iOS.

How do I delete my data?

Use the data controls in Everen Settings or delete the app to remove locally stored profile and conversation data. Moderation reports are retained for up to 90 days and then deleted. You can also email [email protected] to request help with a data question.

How do I report an AI response?

In a conversation, long-press the AI response and choose Report Response. The report includes the response needed for moderation review and is retained for up to 90 days. You may also email [email protected] with details. We review reports and address content that violates our Terms of Service.

Live voice dialogue or the microphone isn't working.

Live voice dialogue needs microphone access. Go to Settings → Everen and make sure Microphone is enabled, then check that you have a stable internet connection. Restarting the app usually resolves temporary issues.

I watched an ad but didn't receive Stars.

Rewarded ads must finish playing to grant Stars, and a connection is required. If an ad completed but no Stars arrived, note the time and email us so we can look into it.

Are the characters real people?

No. Every profile is an AI-generated fictional adult character. Portraits are generated images, voices are synthetic, and dialogue is produced by an AI service for narrative entertainment. Do not rely on a character response as professional, medical, legal, or financial advice.

More information

• Privacy Policy
• Terms of Service